What are the delivery charges for orders from the Bestwonderstore?

The charges may vary depending on your region and specific country. There is a choice of delivery options for each product, so you can choose the one that will suit you best.

How long will delivery take?

Delivery terms depend on the terms of the chosen shipment method. More exact shipping times for your country are given during check-out. Upon arrival in the destination country items may be subject to a customs’ check and this might be a possible reason for delay. 

Do I have to pay a custom duty for the goods I order from Bestwonderstore?

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges are paid by you, as customs policies vary widely from country to country. You should contact your local duty office for further information.

What exactly happens after ordering?

After ordering you will receive an order confirmation via e-mail. After the order has been processed in our database, we will ship it through our shipping partners. You will be notified by an e-mail. Please, keep in mind that some items are handmade, produced on request and it may take up to 5 weeks before they will actually be sent to the shipping company. So please, read the description and the conditions relating to the product carefully before you place the order. 

I can't find my country in the shipping list.

If your country is not listed in our shipping list, please contact us on support@bestwonderstore.com and we will assist you with your order. We will consider the option of including your county to the shipment list  and offer the shipping options.. 

Will I receive an invoice for my order?

If you need an invoice, please leave us note about it and we’ll make sure that it will be packed together with the item before shipping.

How do I track my order?

Within 1 to 2 business days after your order has been confirmed and prepared for shipment by a shipping company, you will receive a tracking number and your package’s tracking information via e-mail. In case you did not get the email from us, please contact us by email. 

Why do some orders take 45 days to be shipped?

Some products are produced by request and the process might take up to 60 days. In this case you can be sure that your order is a handcrafted and unique work of art made just for you upon your request. Each piece of such kind is really worth waiting. 

What should I do if I receive a damaged or wrong product?

The chance of getting a damaged or wrong item is extremely low. However, in such an unfortunate case, please do inform us as soon as possible about it with photo/video proofs by e-mail, and we will do our best to make sure you are fully satisfied with our goods and the service. If you would like to return your order and get refunded, kindly refer to our Return & Refund Policy 

Can I change or cancel my order?

Customization, cancellation or change is possible within 6 hours after the check-out process has been completed and the payment is proceeded. In case you made the wrong order, or came to the conclusion that that the order has to be changed, please contact us immediately by emailing to support@bestwonderstore.com. After 6 hours the changes and cancellation can not be processed. if you have any inquires, please, free to contact us prior ordering the item. 

Please, note this customization and change rule does not apply for corporate or customized orders. In such case you will have 48 hours to make your decision what you would like to be customized. 

 

Which payment methods are accepted in the Bestwonderstore?

We accept different forms of payments including PayPal and Credit Cards. For paying via PayPal you can pay with your credit card if you don’t have a PayPal account. There are easy instructions for you to follow to complete the payment. 

I am having difficulties registering/purchasing/ordering the product.

Feel free to contact us through our Contact page or by e-email to support@bestwonderstore.com. If you have questions, requests or concerns about payment, e-mail us on billing@bestwonderstore.com. In case you want to order a large quantity of items or have special requests drop us an e-mail to sales@bestwonderstore.com

Where can I find information about my orders and wishlist?

The information about your orders, wishlist items, your address etc is in My Account. Just sign in and manage your account.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted using SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. When using PayPal as the payment method, PayPal keeps your transactions secure by not sharing your full financial information with sellers and their encryption helps keep your online transactions guarded from start to finish.